BuildNerd Catalogue Studio · Updated 9 October 2026
Refunds and payments
Requesting a refund
Email [email protected] with your account email, payment identifier and a description of the problem. Refund requests are reviewed individually; approval is not automatic. Do not share passwords, recovery codes or payment credentials.
Payment activation
Paid access begins only after a captured payment is verified. If checkout finishes but the plan does not update, use Refresh plan in your account before purchasing again.
Approved refunds
Refunds are returned through Razorpay to the original payment method. Processing time depends on the provider and bank. A full processed refund removes the corresponding paid access period; private client links require remaining active access.